Guest receptionCheck-In

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1. Self-Check-In

Self-check-in allows guests to check into the property without a personal greeting from the host team. This is usually done through our tested digital access system.

Advantages:

• Flexibility: Guests can check in regardless of their arrival time, which is particularly useful for late or highly variable arrival times.
• Time Saving: The hosting team saves time as no personal presence is required. Ideal for locations with lots of bookings or for hosts who don't live nearby.
• Discretion: Some guests prefer self-check-in because it means they feel less watched and can go straight to rest.
• Security: Digital access systems can restrict access to certain times and change them automatically, providing an additional level of security.

Self check-in includes:

• Key handover (electronic key safe or Door Lock – Recommended)
• Registration of guests in eVisitor via the guest portal
• Deposit processing via bank transfer
• Telephone contact person (in the sense of the host) who is always available and can be with the guest within a very short time in the event of problems.
• Explanatory video for self check-in

An introductory video for your property, in which a member of staff explains the entire process, is an ideal way to give guests a feeling of familiarity from the start. In the video, the employee virtually guides guests through the accommodation and explains all the important details and functions - from how to use the appliances and air conditioning to special features such as access codes and house rules.

Advantages of an introductory video:

• Time Saving: Guests directly receive all the information they need for a smooth stay, without the need for additional explanations on site.
• Flexibility: The video can be viewed at any time and as often as desired, allowing guests to memorize the information at their own pace.
• Comfort and confidence: Guests feel welcome and safe knowing how everything works before they arrive. This contributes to the relaxed holiday atmosphere.
• Adaptation to multiple languages: The video can be provided in different languages ​​to increase the comfort and understanding of international guests.

With a professional introductory video, you can make it easier for your guests to get started and create a pleasant atmosphere so that they can enjoy their stay to the fullest from the first minute.

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2. More personal Guest reception

A smooth check-in requires time, travel and a well-organized team that is friendly, multilingual and well-groomed. After a long journey, guests are looking forward to their well-deserved vacation, which they want to start without any detours. That's why everything should be perfectly prepared and carried out quickly so that you can immerse yourself in your time out quickly and easily and enjoy your days off.

Advantages:

• Hospitality and atmosphere: Guests often feel immediately welcome and valued through a personal greeting. This creates a good experience and contributes to satisfaction.
• Introduction to the accommodation: The host can explain features of the property on site and provide tips to help guests find their way around.
• Direct communication: Questions can be answered immediately and ambiguities can be resolved. Problems that might otherwise arise later can be prevented immediately.
• Strengthening customer loyalty: Osobni prijem nudi priliku za izgradnju odnosa s gostima, što može dovesti do više pozitivnih recenzija i potencijalnih ponovljenih rezervacija.

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Both check-in options have their strengths, and often choosing one can depend on what type of experience the host wants to provide and what is most convenient for guests.