General Terms and Conditions (T&C)

Valid for all contracts and services of Urlaub auf Krk d.o.o.

1. Scope of Application

These General Terms and Conditions apply to all contracts, services, and offers between Urlaub auf Krk d.o.o. (hereinafter "Contractor") and the owner of the holiday property (hereinafter "Client"). Deviating conditions of the Client are not recognized unless expressly agreed to in writing by the Contractor.

2. Services

The Contractor provides property management services, including tourist cleaning, laundry, pool and garden maintenance, guest reception, handyman services, and rental management. The exact scope of services is defined in an individual service contract.

3. Remuneration and Payment Terms

All stated prices are exclusive of the applicable Croatian Value Added Tax (VAT/PDV). Invoices are generally issued monthly or per guest turnover and are due for payment without deduction within 14 days of the invoice date. In the event of default, the Contractor reserves the right to suspend services until payment is received.

4. Obligations of the Client

The Client undertakes to provide the Contractor in good time with all information (e.g. booking calendars via iCal link), means of access (keys, codes) and materials necessary for the performance of the services. The property must meet basic safety standards.

5. Liability

The Contractor is liable for intent and gross negligence. In cases of slight negligence, the Contractor is only liable for breaches of essential contractual obligations. No liability is assumed for damage caused by the Client's guests, third parties or force majeure (e.g. storms, natural disasters).

6. Term and Termination

Unless otherwise agreed, contracts are concluded for an indefinite period. They may be terminated by either party with a notice period of three months to the end of a calendar season. The right to termination without notice for good cause remains unaffected.

7. Data Protection

The collection and processing of personal data is carried out strictly in accordance with the provisions of the European General Data Protection Regulation (GDPR). Data is only used for contract fulfillment and invoicing and will not be passed on to unauthorized third parties without express consent.

8. Jurisdiction and Applicable Law

The laws of the Republic of Croatia shall apply to the contractual relationship. The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Rijeka, Croatia.